IMPORTANT INFORMATION

Before we send your order, we may need to confirm your details with your card issuer.

Please allow 1 week for the order to be processed prior to shipping - processing times may vary.


Our delivery time starts from the moment an order is completed and a notification is sent to the customer and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note: any orders placed after 12pm CST on Saturdays will not be shipped until Monday. 

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. In cases of inclement weather or customs delay RWC will notify the customer in timely manner and no later than five business days.

Arrival time is estimated and it is the customer's responsibility to check with the carrier on status and delays not related to special provisions mentioned above.

NOTE: Orders will be charged at the time of purchase. 

HOLIDAY NO SHIP SCHEDULE

  • New Years Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Black Friday
  • Christmas Day
  • New Years Day

INTERNATIONAL POLICIES
We ship to other countries. International orders may be subject to duties and taxes billed by the destination country’s customs department, which can result in delays. The recipient must bear any additional charges for customs clearance. RWC does is not responsible of such charges.

NOTE: If you refuse delivery of the shipment, you will be held responsible for payment of all return shipping fees and any applicable fees, duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. Which will be deducted automatically from your original form of payment. 

International orders are not eligible for:

  • Free Shipping
  • Certain Promotional Codes

INSURANCE
RWC insures each purchase over $100 during the time it is in transit until it is delivered to you.

DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective, please fill out a form on our Contact Us page.